Product and Service Stewardship

Importance

(GRI 3-3a., GRI 3-3b., GRI 3-3e.)

OR’s products and services are an integral part of people’s daily lives and play a vital role in everyday living, as well as in Thailand’s energy security. OR therefore recognizes its responsibility as a producer and service provider to ensure quality, safety, and fairness for consumers in all dimensions.
OR is committed to developing products and services in line with international standards, with due consideration for quality, environmental responsibility, consumer safety, accessibility, and fair pricing. This commitment aims to deliver consistently positive consumer experiences while supporting sustainable economic and social growth.
OR’s quality management encompasses every stage of the value chain, from raw material selection and in-process quality control to standard inspections prior to delivery to customers, as well as the provision of transparent and safe services. OR also maintains systems to monitor, evaluate, and continuously improve processes to ensure compliance with requirements. In addition, preventive, corrective, and contingency plans are in place to mitigate potential impacts on consumers and society.
At the same time, OR recognizes that business operations involve both opportunities and risks. Delivering high-quality and safe products not only builds consumer confidence but also reflects efficient resource utilization, responsible management, and OR’s commitment to driving business growth alongside the sustainable enhancement of the quality of life in Thai society.

2025 Targets

Management Approach

(GRI 3-3c., GRI 3-3d., GRI 3-3e., GRI 3-3f., GRI416-1a, GRI 417-1a)

OR has adopted a systematic approach to quality management based on the ISO 9001:2015 standard and has implemented it across all business operations and enabler functions. The company has achieved ISO 9001:2015 certification for key own operation, including oil terminals, LPG terminals, petroleum terminals, aviation depot, lubricant products, and liquefied petroleum gas (LPG) cylinders, as well as related support processes—such as procurement, transportation, and distribution of oil and LPG products. The certification, awarded by an independent third party, affirms that the quality management systems meet internationally recognized standards. It also reinforces OR’s ongoing dedication to consistently delivering high-quality products and services, while building long-term trust with its customers.

ISO9001:2015 certificate of OR’s key own operation

OR has established policies and standards related to product and service stewardship to serve as practical guidelines. In addition, the company has developed Product Quality Plans and Process Control Plans to manage various risks that may affect the quality of products or services. Employees are provided with training in accordance with the requirements of the ISO 9001:2015 system.
For food-related products and services, OR has also obtained certification for the Food Safety Management System (FSSC 22000 and ISO 22000), in main production plants which incorporates the principles of HACCP (Hazard Analysis and Critical Control Points)—a system used to identify, control, and reduce potential food hazards.
Furthermore, OR conducts internal audits through appointed internal auditors and undergoes external audits by third-party organizations in accordance with ISO standards, to ensure that its products and services comply with the prescribed standards and relevant legal requirements, while also evaluating the effectiveness of the Quality Management System (QMS) for supporting continuous improvement.
In addition, OR places strong emphasis on enhancing the quality of store operations management to ensure consistent standards across the entire network, enabling customers to have positive experiences and have confidence in service quality. OR has developed a Standard Operating Manual that covers all stages of service delivery, product management, and environmental management within service areas, serving as a unified operational guideline for operators and employees across Thailand.
At the same time, OR has established regular Quality & Service Audits conducted continuously by internal audit teams and independent entities. These audits ensure that all stores within the network operate in accordance with defined standards, while the audit results are utilized as input for continuous improvement in service quality, operational efficiency, and customer satisfaction.
This approach reflects OR’s commitment to responsible and high-quality management of products and services, covering the entire value chain from production and distribution to front-line service delivery, with the objective of establishing consistent standards throughout the organization.
This reflects OR’s commitment to ensuring high standards in product and service stewardship, which is proactively managed across all stages—design, production, and delivery—through rigorous quality controls, root cause analysis, and corrective and preventive actions aimed at minimizing defective products and preventing product recalls.

Operating Framework and Related Policies
OR has established an operational framework and policies for product and service management to meet the needs of customers and stakeholders, aligning with the commitment to operate business sustainably. The operational framework and policies related to product and service management are as follows:

Business Ethics in Business Activities Related to Customers and Consumers: with a dedicated commitment to ensuring high-quality products and services offered at fair prices, and securing utmost customer and consumer satisfaction, OR has established ethics and moral principles for conducting business in the Corporate Governance, Ethical Standards and Code of Business Ethics Handbook
Quality, Security, Safety, Health, and Environment Policy (QSHE Policy) 2025 Quality, Security, Safety, Occupational Health, and Environment Policy (QSHE Policy) reflects OR’s commitment to conduct business sustainably by focusing on and giving importance to both internal and external stakeholders through quality operations. It aims to control the processes of producing products and services to meet standards. Emphasizing safety and environmental friendliness throughout the value chain, OR aims to deliver high-quality products and services that align with customer requirements and comply with legal regulations, preventing product and service quality defects that could impact customers, reputation, and the Company’s image.
OR Group Way of Conduct OR has specified the OR Group Way of Conduct: OR has specified the OR Group Way of Conduct with the objective of enabling OR Group operating areas, business units, and subsidiaries to systematically manage impacts or significant sustainability risks resulting from the organization’s decisions and operations on all stakeholders and to elevate social and environmental responsibility to strategic sustainable business operations. This is in order to deliver products and services to all stakeholders in a balanced and sustainable manner. The examples are caring for products and services, managing the supply chain, promoting innovation and technology for everyone, addressing consumer issues, engaging with communities, and community development.

Product and Service Stewardship Implementation
OR has developed product and service stewardship implementation plans for each business line to meet the different contexts, and included ‘Product and Service Standard: Quality/Safety/Environment’ as one of the corporate risks in the corporate risk profile, listed under business and operational risks.
The company conducts training to employees who work in related to product and service stewardship in businesses. This includes training on ISO 9001:2015 requirements and each employee’s specific role in maintaining and upholding quality standards. OR has a system for tracking laws related to operations to deliver products and services (QSHE Legal Compliance).
In addition, OR has audit system that involves both relevant internal and external audits, referred to as the ‘Internal Audit’ and ‘External Audit by Third Party’ respectively, to ensure that company’s products and services are aligned with prescribed standards and regulations, while also evaluating the effectiveness of the Quality Management System (QMS) and supporting continuous improvement.
Audit reports are sent to executives and related functions as monthly report and the product and service stewardship management is reviewed regularly, or in case of significant changes of the business.
Performance reporting and monitoring of product and service stewardship is reported on a quarterly basis (Key Risk Indicator: KRI) at the OR QSHE GMC meeting, and depending on the different product and service. The performance data as reported will be used in analysis for improving process and operation continuously.
Beyond internal operations, OR also encourages business partners across its network, particularly PTT dealers and franchisees, to continuously enhance service quality and standards through quality-based competitions and performance assessments against established criteria. These initiatives are designed to incentivize improvements in store quality, management practices, and customer service. The results of the competitions and feedback from the assessments are analyzed and translated into development plans to further strengthen and elevate standards across OR’s nationwide retail network, ensuring the consistent delivery of high-quality products and services in all areas.

Mobility Business Group:

LPG Business

OR formulated a business strategy for LPG in 2025 under the concept ‘LPG for All,’ incorporating the 5Cs:Customer: Engaging in business collaborations with dealers, Consumer: Accessing consumers directly, Community: Enhancing the quality of life for communities and society, Country: Creating a society focused on safety and sustainability, Collaboration: Conducting business through collaboration among all parties to foster business growth, while taking care of stakeholders from all aspects
To ensure that OR’s suppliers and business partners and customers are safe while using the product, OR focuses on providing product knowledge training and performing emergency drill plans at the LPG filling plant and LPG service stations regularly, as well as increasing the safety standards of LPG cylinders, which has been certified by the Thai Industrial Standards Institute (TISI) and manufactured using steel with thickness exceeding the minimum requirements specified under TIS 27. This reinforces consumer confidence and ensures safe product usage.
Every cylinder must pass the standard 6 step quality control and safety measures before being delivered to consumers as follows:

1. 1. Inspect the condition of the cylinder to determine whether it meets the safety standards. There must be a TIS mark stamped on the cooking gas cylinder. If a LPG cylinder is found to not meet the standards, it will be sorted for maintenance or destruction.
  2. Clean the cylinders that have already passed the standard LPG cylinder condition inspection.
  3. While filling the gas cylinder, the gas weight must be controlled according to the standard of size of the cylinder.
  4. In the weighing process, if the weight is lacking or exceeds the specified standard, the LPG cylinder is taken back to the filling station to be refilled and re-weighed. This ensures that every LPG cylinder meets the LPG content standard.
  5. Inspect the cylinder for leaks by testing the flue gas cylinder, valves, and valve threads. If a leak is found, the cylinder will be sorted out immediately.
  6. Inspect the valves and gold seals for the tightness of the seals is the final step before delivering the cylinder to the shop for further delivery to the consumer.

LPG cylinders that have reached the age of 5 years from the month/year of the last test will be put to the hydrostatic test process to re-test for leaks. Cylinders that have reached the age of 10 years will be put to the expansion test process to determine the expansion rate of the gas cylinder at the specified pressure according to the industrial product standard regarding the use and maintenance of liquefied petroleum gas cylinders (TIS 151). The valves of the cylinder must also undergo a safety testing process. Valves that are less than 10 years old will be tested for leakage and safety relief. Valves that are damaged or older than 10 years will be destroyed to ensure that consumers use the safest LPG cylinders.
In addition, OR has integrated the safety innovation “Check Lock Valve System” regarding valves for LPG cylinders, with a tongue design for the fuel gas cylinder to prevent gas leakage and fires during transportation and consumer use.

Lubricants Business

PTT Lubricants and FIT Auto

The safe operation of OR’s lubricant business covers raw material procurement, production, packaging, warehousing, and product transportation, loss prevention from emergencies, crisis, potential occupational injuries and illnesses to employees and stakeholders, as well as improving the working environment to promote good quality of life for workers. OR focuses on health and safety throughout the supply chain through analysis and a development plan to reduce potential risks. The details are as follows:

1. Preparation of operation manuals for FIT Auto in accordance with the Service Standard and the Operation Standard, both in the form of a booklet and an online format so that employees can study conveniently and offer training to FIT Auto technicians both theory and practice sessions, in order to operate and service customers according to the operational standards and safety standards.
2. Conducting training on service standards, such as management, sales techniques, and service operations, following the standards set by the FIT Auto (for authorized dealers), as well as exceeding customer expectations, sales system processes, and product knowledge in the automotive sector.
3. Installation of fire extinguishers at specified points, along with various warning signs to increase safety for customers of the FIT Auto.
4. Quality control of vehicle inspection services at FIT Auto to ensure the safety of the vehicles brought in for service prior delivering to customers. The inspection is conducted by competent staff who is trained to operate according to operational standards. OR communicates safety information through using the Occupational Health and Safety Management and Safety Data Sheet according to Globally Harmonized System of Classification and Labelling of Chemicals (GHS) for all lubricants.
5. Feature a chemical hazard symbol (Diamond Sign) on the packaging. For products sold to industrial customers, all products are labelled with hazard warnings and precautions, based on the Globally Harmonized System of Classification and Labelling of Chemicals (GHS), a system for generating Safety Data Sheets (SDS). https://pttlubricants.pttor.com/

The Lubricant Distribution Center has implemented an Automated Storage and Retrieval System (AS/RS) to enhance the efficiency, speed, accuracy, and safety of product receiving, storage, and dispatch. This system reduces occupational accident risks, minimizes quality and quantity errors during delivery, and provides end‑to‑end tracking and delivery confirmation to ensure customer confidence — reflecting OR’s commitment to leveraging technology to enhance consumer experience and strengthen long‑term brand trust.
PTT Lubricants is committed to continuous product development and maintaining excellent quality, supported by a comprehensive quality‑control process implemented together with business partners under the ISO 9001:2015 Quality Management System. A team of specialists provides technical product knowledge to distributors and customers. OR also gathers customer and consumer feedback through seminars, distributor meetings, and regular visits across all channels — including FIT Auto. Suggestions and complaints are analyzed to identify root causes, implement corrective actions, and drive continuous improvement of products and services.

Lifestyle Business:

Café Amazon

Café Amazon shop prescribes strategies to maintain the safety standard for foods and beverages that aligned with Consumer Protection Board. At the same time, Café Amazon also invents and develops the products and services which related to health and safety of customers continuously. The business also communicates those standards to other Café Amazon shops both in nationwide and across the countries. This includes the compliance monitoring followed regulations and rules strictly.
In addition, the group of manufacturing factories producing products related to Café Amazon, with OR as the operator, has received international certification in food safety management systems, including GHP, Halal, and HACCP. The coffee roasting and dry mix plants within the Café Amazon business have been certified under the FSSC 22000 standard, which is an internationally recognized food production safety standard. This certification demonstrates OR’s commitment to continuously improving our manufacturing processes to secure consumer confidence in our product safety and quality. In addition, OR has developed the Café Amazon Standard to enhance the standards for coffee bean production from communities under the coffee cultivation development project.
In the aspect of emphasizing quality in the product manufacturing process, the mixed powder production factory has adhered to the continuous improvement standards (ISO 18404: Quantitative methods in process improvement — Six Sigma). This practice is employed to control the manufacturing and packaging processes, enabling the mixed powder production facility to efficiently manage costs by minimizing losses in process control.
Café Amazon places an emphasis on providing information about the nutritional value and safety of its products. Therefore, Café Amazon complies with product labeling standards in accordance with the requirements in “Announcement of the Food and Drug Administration Re: Clarifications to the Announcement of the Ministry of Public Health Re: Labeling of Food in Containers (No. 3) and (No. 4)”, the goods and products of instant foods and beverages group shall show the label in accordance with the announcement. This includes control of additives and ingredients that may affect health or the environment, clear disclosure of allergen information on product labels, as well as communication of safe consumption guidance and precautionary statements. Product labeling covers 100% of all product categories under the Café Amazon.
To accommodate the diverse needs of consumers, Café Amazon has developed “Healthier Choice” that emphasize the use of natural ingredients and reduced sugar and fat content, in line with customers’ healthy consumption preferences. In addition, Café Amazon has expanded Halal certification to broader coverage, enabling Muslim consumers to choose products with confidence. This reflects respect for religious and cultural diversity among all consumer groups.

Inspection of quality standards and safety at Café Amazon
Café Amazon is invested in improving the quality and standards of store audits through the use of mobile applications, which utilize the QMS System. In addition, since 2021, OR has operated Audit Care+ as a communication channel that also takes questions and provides information on quality and service standards in stores.
OR utilizes four different types of audits to inspect Café Amazon, including:

1. Standard Audit (Quality Services Cleanliness; QSC) are conducted by the OR Audit and Quality Control Team and cover the operation and service of stores located inside PTT Stations and outside PTT Station (stand-alone branches). The audits are conducted monthly and cover all branches across the country. Assessment criteria focus on store compliance with OR standards and requirements, including three criteria:

- - Part 1 Quality of beverage and other products
  - Part 2 Employees and services
  - Part 3 Cleanliness and store maintenance

2. Mystery Audit are conducted by the OR Audit and Quality Control Team, and are random, anonymous audits of targeted stores. The mystery audit focuses on inspecting the service standards and the quality of the branch’s products to ensure consistency, to supervise franchisees in the development of service and quality standards, as well as to resolve complaints in a timely and efficient manner based on information received from various channels, such as the Standard Audit, Mystery Shopper, and complaints from the Ordering & Customer Relations Center 1365.
3. Operation Audit are audits of branches that are owned and operated PTT and Company Own, Company Operate (COCO). These audits cover finances, cash, stock and inventory, loss control, and various control policies as specified by OR. Branches that are privately owned and managed, or franchises, will be audited and advised regarding further development.
4. Mystery Shopper are conducted by third-party auditors. OR employs external companies to inspect and evaluate the branches at least 3 times per year. Currently, the Café Amazon business currently uses Mystery Shopper points as part of its annual best branch evaluation program and the annual service excellence contest. This is combined with the Standard Audit score. The score affects the consideration of branch expansion and renewal of the franchise agreement.
In addition, OR also tracks and addresses issues through on-the-job training and oversees store operations to ensure compliance with Café Amazon standard and franchise agreements. OR also addresses Voice of Customer through the Customer Relations Contact Center 1365. This ensures confidence that all branches can operate according to the standards set by OR, providing customers with quality products and services.
In 2025, Café Amazon audits were completed as follows:

- - Standard Audit (Quality Services Cleanliness; QSC) for all 4,604 branches (1 audit/branch/month);
  - Store Audit for branches managed by OR, averaging 3-4 audits/branch/year;
  - Mystery Shopper at all branches, 3 times/branch/year.

Based on the assessment results, the average score from the Standard Audit (Quality, Service, and Cleanliness: QSC) for Café Amazon was 95.47 points. The average score for branches located within PTT Stations was 95.48 points, while branches outside PTT Stations recorded an average score of 95.45 points.

Traceability

OR places great importance in ensuring product safety through the value chain. Our product traceability system allows us to make certain that all product-related activities, from raw material sourcing to production and distribution, comply with relevant standards and safeguard the health and safety of our consumers. If a product is found to be non-compliant to quality standards, whether due to faults at the raw material sourcing stage or distribution, OR will conduct a preliminary inspection at the point of fault and take corrective action immediately. If the faulty product is a main product that affects the distribution to consumers and is likely to have wide-ranging impacts, OR will coordinate with the manufacturer to consider a recall of the whole faulty lot and take corrective actions to complete needed improvements.
PTT Station business has quality controls integrated in all oil loading, storage, processing, and distribution processes in petroleum terminals, in accordance with our Quality Control Plan (QC Plan), which is comprehensive of activities across oil refineries, petroleum terminals, and PTT Stations. OR has established oil quality inspection plans for every PTT Station, prescribing that each station is inspected once per year. In addition, OR provides technical services to PTT Station customers who have encountered issues with oil quality at the station, or for end-user customers who have submitted complaints on oil quality at the station via the area manager (AM) or the OR Contact Center 1365 Channel, the system records the information and monitors progress of resolving the complaint.
OR operates LPG Cylinder Refurbishing Plants to test and maintain gas cylinder in alignment with the Thai Industrial Standards (TIS 151) and have a system to record the results of testing and maintenance of LPG cylinders.
For the Lubricants business, quality control and inspection procedures start from processes to load raw materials and extend towards lubricant product distribution and delivery. OR attaches the batch number to each lubricant batch to allow for tracking and traceability. In case that users have questions or encounter issues when they are using the product, they can notify OR for further investigation. OR will then assign relevant departments to inspect and resolve the issue.
The Café Amazon business applies quality‑management system practices that prioritize product safety and quality. Quality control covers all stages raw‑material sourcing to final delivery to customers. Raw‑material suppliers, such as those providing coffee beans, drink powders, and milk, undergo production‑site assessments and product‑quality evaluations. Supplier production processes must be certified according to standards defined for each product group, and suppliers must demonstrate the capability to produce and deliver products that meet the Terms of Reference (TOR) requirements.

Product Recall Process
OR has established product recall procedures tailored to each business unit, reflecting differences in operations across product types. The objective is to ensure OR’s responsibility in controlling product quality related to health and safety and to prevent non‑compliant products from reaching end consumers. Clear steps and approval authority for recall decisions are defined as follows:

In addition, OR has established complaint channels where consumers can provide feedback and suggestions on OR’s products and services, including reports of defective issues or products through the Contact Center 1365 and online social media platforms. Once OR receives feedback and suggestions from consumers, an inspection is promptly conducted, corrections are made, and the resolution and preventive measures are communicated immediately. This is done to genuinely address and respond to complaints, fostering confidence in consumers or complainants to trust in OR’s products and services moving forward.

Performance

	2022	2023	2024	2025
Number of recalled issued	0	0	0	0
Total units recalled	0	0	0	0

Improving the Quality of Products and Services

1. PTT Station
OR participated in the “Yak Lak Turn x Mai Te Ruam” project in collaboration with the Bangkok Metropolitan Administration (BMA), GC, and Wastebuy, with a pilot implementation at 10 PTT Stations. The project provides space and facilitates the segregation and transfer of recyclable materials, enhancing waste management efficiency and reducing landfill disposal. As a result, customers can reduce BMA waste collection fees to Thai Baht 20 per month, while enjoying convenient access to nearby recycling points. The initiative also creates service differentiation, strengthens the Green Station image, promotes environmental participation, and fosters sustainable engagement between PTT Stations and local communities.

2. Energy Solutions
Sustainable Aviation Fuel
The sale of Sustainable Aviation Fuel (SAF) has been introduced to support the needs of commercial airline customers in alignment with the policies of the International Civil Aviation Organization (ICAO), which aims to reduce carbon dioxide emissions in the aviation industry toward Carbon Neutrality and Net Zero Greenhouse Gas (GHG) emissions. OR has obtained certification under the International Sustainability and Carbon Certification CORSIA (ISCC CORSIA) scheme within the scope of Trader with Storage. OR commenced the sale of 1% SAF Co-Processed fuel on 1 July 2025 at Suvarnabhumi Airport for commercial airlines, such as Bangkok Airways and Thai VietJet Air.

Biofuel for International Marine Transportation
The sale of biofuel (Bio-VLSFO) for international marine transportation consists of a blend of Very Low Sulfur Fuel Oil (VLSFO) and biodiesel produced from used cooking oil (UCOME – Used Cooking Oil Methyl Ester). This initiative aims to reduce carbon dioxide emissions and support the adoption of alternative energy in the maritime transportation industry in an environmentally sustainable manner. OR has obtained certification under the International Sustainability and Carbon Certification EU (ISCC EU) scheme within the scope of Trader with Storage at the Bangchak Petroleum Terminal. OR commenced the first sale of B24-VLSFO to Regional Container Lines Public Company Limited (RCL), with delivery at Laem Chabang Port on 19 October 2025.

3. Café Amazon
Café Amazon organized the 2025 Café Amazon Barista Championship to raise the standards of service and beverage quality. It is also a stage for baristas to show their skills and develop the skills necessary for modern baristas, including knowledge about coffee, use of equipment, creating new menus, and brewing coffee correctly according to Café Amazon standards, with over 400 baristas from all over the country and branches abroad participating in this competition.

4. LPG Business
“PTT LPG” is promoted under the slogan “No. 1 in Care—Look for the Gold Seal,” aiming to raise consumer awareness of the distinctions of LPG products and encourage customers to identify the “Gold Seal QR” as a symbol guaranteeing genuine PTT LPG. This certification assures that the product is “safe, heats up quickly, and delivers strong flame performance,” having been tested and maintained in accordance with TIS 151 safety standards, and filled with high-quality LPG supplied by OR.

5. PTT Lubricants
PTT Lubricants uses Post-Consumer Recycled (PCR) plastic as a component in the production of Performa Synthetic Eco Car lubricant gallons. PCR is a plastic commonly used by consumers, such as plastic bottles, plastic packaging, and plastic bags. These plastics are sorted, cleaned, and ground into small plastic pellets, which are then molded into new products. Therefore, the lubricant gallons have an increased proportion of PCR to replace virgin plastic by 30%, reflecting the importance of sustainability and environmentally conscious business operations in line with OR’s sustainability policy.
PTT Lubricants has continued to develop products and launched a new formula of lubricants, “EVOTEC Technology”, focusing on reducing air pollution and PM 2.5 dust problems that affect public health. With the outstanding features of EVOTEC’s 3Es that take into account all dimensions for the future, including Environment: reducing pollution and carbon dioxide emissions, promoting a good and clean environment for a sustainable future, Endurance: cleaning dirt and protecting the engine for maximum durability in all driving conditions, whether heavy use or long periods of time, and Efficiency: increasing driving performance to full power at all accelerations, helping to save fuel to the maximum.
OR also launched the “Revitalize Your Car’s Golden Performance!” campaign featuring PTT Lubricants. PTT Lubricants is the first brand in Thailand to produce advanced 100% synthetic engine oil certified under the API SQ standard by the American Petroleum Institute (API) and approved by the Department of Energy Business. The product meeting this standard is PERFORMA SUPER SYNTHETIC 0W-20, which delivers long-lasting engine protection and confidence throughout the engine’s service life. It has been tested under the Seq IX aged test to reduce the risk of pre-ignition, enabling the engine to operate at full efficiency, and to reduce timing chain wear by 20% in accordance with the API SQ / ILSAC GF-7A standards. In addition, the product improves fuel economy by 16%, helping to reduce energy consumption and travel costs. It also complies with the EURO 5 standard, is suitable for modern vehicles, and supports Gasoline Particulate Filters (GPF), contributing to lower emissions and environmental protection.

6. FIT Auto
FIT Auto provides diesel exhaust treatment fluid DYNAMIC AdBlue, a high-quality diesel exhaust treatment fluid designed specifically for modern clean diesel engines with Euro 5 and 6 technologies equipped with Selective Catalytic Reduction (SCR) in the exhaust treatment system. It is produced from high-purity urea solution using an advanced process to control the number of contaminants to the lowest level and meets international standards. DYNAMIC AdBlue is highly effective in reducing the emission of nitrogen oxides (NOx), which are pollutants, and helps extend the life of the catalyst. In addition, with the precise proportion of chemical components, it also helps prevent the problem of excess ammonia gas, which causes a pungent smell at the end of the exhaust pipe (Ammonia Slip).

In addition to FIT Auto, OR has developed and expanded the FIT Express network, a compact format emphasizing convenience, speed, and accessibility. OR has enhanced the brand image and service standards of FIT Express nationwide and expanded the network to 98 branches covering key areas across the country. Core services provided by FIT Express include engine oil change services, car battery services, and windshield wiper replacement. OR has also promoted the sale of oil filters under the FIT Auto house brand to offer customers more affordable choices while generating stable long-term income for FIT Auto.
OR also organized training programs for FIT Auto employees to strengthen both technical competencies and service skills. The training covers vehicle maintenance for both Internal Combustion Engine (ICE) vehicles and Electric Vehicles (EV), preparing to effectively support the transition toward the electric vehicle era and to keep pace with future developments in the automotive industry.
In addition, OR organizes an annual FIT Auto Technician Skills Competition to elevate technical service standards and product advisory capabilities across FIT Auto. The competition provides a platform for technicians to demonstrate their capabilities and develop essential skills for modern automotive services, including product knowledge such as engine oils and tires, vehicle inspections based on a 35-item standard checklist, professional customer advisory skills, as well as sales and product presentation skills tailored to customer needs.

7. Health and Beauty products
OR foresees an opportunity in developing health and beauty products, which are currently continuously expanding in the market. In 2024, OR established OR Health & Wellness (ORHW) and officially launched the first 5 branches of Found & Found, a health and beauty retail store, with the concept of “SIMPLE. EASY. EVERYSKIN.” with a plan to open 10 branches by 2025. Products distributed in the stores cover cosmetics, skincare, supplements, and vitamins. ORHW collaborated with leading partners to introduce new innovative products, including SUGI Holdings, one of the leaders in drugstore chains and the largest nanotechnology platform from Japan, importing quality brands that are exclusives at Found & Found, such as Prieclat U, S-Select, Method, and T3. In addition, Konvy, the No. 1 beauty e-commerce leader in Thailand, is an important partner in managing products in the supply chain system and presenting quality products from well-known brands.