Community Development and Social Collaboration

Importance

(GRI 3-3a, GRI 3-3b)

Community-driven collaboration models are increasingly gaining importance across the public sector, private sector, and civil society. This trend reflects rising expectations for public participation in shaping development directions, alongside the use of technology to enhance the effectiveness of area-based management. These dynamics present both challenges and opportunities for OR businesses that operate in close proximity to communities.
OR recognizes its role as a business closely embedded within communities and society through operations such as PTT Station and Café Amazon, which are predominantly located in densely populated areas. OR focuses on implementing initiatives that enable community participation in project design and development, with the aim of minimizing negative impacts while enhancing positive long-term outcomes. Accordingly, OR is committed to conducting business responsibly toward communities and society, while improving quality of life and fostering inclusive and sustainable growth together.

2025 Targets

Management Approach

(GRI 3-3c., GRI 3-3d., GRI 3-3e., GRI 3-3f., GRI 413-1)

Sustainability Management Policy and the Corporate Citizenship and Philanthropic Framework
Implementation of all activities related to corporate citizenship and philanthropy fall under the scope of OR’s Sustainability Management Policy, The Policy focuses on ensuring environmentally-friendly business operations and business conduct that is responsible to all groups of stakeholders, and also supports OR’s policy regarding reputational management and corporate social responsibility and philanthropic activities.
Based on this Policy, OR has developed the 2022 Corporate Citizenship and Philanthropic Framework and Manual to define practical guidelines for the systematic and effective implementation of corporate social responsibility projects and activities. The Guideline spells out associated processes, including planning, implementing, and monitoring and evaluation. Practical meetings are organized at the operational level with relevant functions. In addition, OR has studied international standards related to the Business for Societal Impact Framework (B4SI), corporate social responsibility (CSR), creating shared values (CSV), Social Responsibility in Business Operations (CSR in Process), social responsibility beyond the business operation process (CSR after process), and social enterprise (SE) – and committed to aligning our activities with them.
In the development and implementation of all corporate social responsibility and philanthropy projects, OR adheres to the principle of collaboration with the communities and society with the aim of solving problems or creating social development projects and activities. OR utilizes the organization’s capabilities and expertise to create innovation to help raise the quality of life of the communities through OR’s social activities. In this way, we secure not only trust but also appreciation of communities, ensuring that we have the social license to operate in the long term. OR defines the target group into two levels:

1. 1. Local Level – Consisting of communities living in areas within a 5-kilometer radius of the operation area.
  2. National Level – Activities outside of the 5-kilometer radius.

Corporate Citizenship and Philanthropic Framework

Implementation of corporate citizenship and philanthropy activities contributes directly to achieving the Company’s “OR 2030 Goals, which emphasize the three core pillars of sustainable operations: S – Small (Opportunities for communities), D – Diversified (Expanding products and services), and G – Green (Low carbon business initiatives). These initiatives are also aligned with the United Nations Sustainable Development Goals (SDGs) and serve as the overarching framework for OR’s social responsibility practices. In this regard, OR has grouped its corporate citizenship and philanthropy activities according to the objectives and characteristics of handling social and environmental issues into three main facets, as well as have included setting indicators to measure various performances. These are as follows:

Facet 1: S–SMALL (Opportunities for Communities)– Conducting business in tandem with creating value for communities in areas surrounding operations.

Facet 2: D–DIVERSIFIED (More Products and Services) – Creating shared value with communities beyond OR operational areas through designing activities targeted for the wider society and for socio-economic benefits through the country.

Facet 3: G–Green (Low Carbon Business Initiatives) – Maintaining environmental-friendliness and ensuring efficient management of natural resources.

Under these three main facets of corporate citizenship and philanthropy, OR has established work plans for the projects and activities to create shared values with the society and community that would be consistent with the nature of business operations of the company. It has the following scope for highlighted operations:

- Education: Implementation of educational projects and knowledge sharing activities that leverage OR’s expertise to enable job creation, and/or activities targeting basic knowledge and skills related to social and environmental issues – i.e., health and safety, child and youth education, and waste management.
- Social Equality: Implementation of projects and activities supporting social equality, and access to basic needs of all groups through innovation and/or application of OR’s strength. This is to promote community strength and creating opportunities for vulnerable and disadvantaged people.
- Product/Service: Development and distribution of products and services that are socially and environmentally responsible, starting from the upstream of the supply chain, all through to downstream activities that deliver products and services to the society, such as the sourcing of raw materials from the community, promoting health and safety, and upcycling products.

Corporate Citizenship and Philanthropy Guideline

Engaging society and communities, and collaboratively analyzing community issues and needs
In 2025, OR continued to engage local community stakeholders through ongoing meetings, consultations, and discussions with local authorities to analyze community issues and identify their actual needs. The insights obtained were used to design social and environmental development projects with clear structures and objectives, such as annual volunteer hour targets, activity calendars, and participation platforms. These mechanisms support continuous stakeholder engagement and enable OR to effectively respond to the needs of stakeholders across all sectors.
To monitor effectiveness, OR conducts evaluations both during and after project implementation, with the results reported to the relevant committees for any associated concerns or impacts. Remedial and preventive processes are established to prevent recurrence, such as revising operational guidelines and jointly defining preventive measures in collaboration with communities.
Based on the assessment conducted in the previous year, OR documented key lessons learned from project implementation that can be applied to future operations. These include the importance of engaging and communicating with communities from the early stages of a project, as well as strengthening employee capabilities in volunteer and CSR activities to better address community needs. These insights have been incorporated into OR’s current operational approaches and processes.

Performance

Initiatives/programs that create shared value for our society and communities
In 2024, OR conducted a stakeholder survey to gather data and feedback from communities. The survey was administered both at the local level – consisting of communities within a 5-kilometer radius of the operation areas, across a total of 19 areas, or 100% of the operation areas – and at the national level – consisting of other stakeholders outside of the 5-kilometer radius or further out, such as farmers and community enterprises. The survey results did not find any problems that directly or indirectly harm the community and society. In addition, OR has a process to continuously care for the community and society. This is done by developing workplans and organizing participatory community and social development projects. Some examples of projects and activities implemented in 2024, categorized in accordance with the Corporate Citizenship and Philanthropic Framework are highlighted below

Focus Area	Project / Activity	2025 Implementation Details
E – Environment: Environmentally friendly organization and efficient resource management
Education and Promotion of Waste Management	Yak Lak Yim School Camp Project (2022–2024)	Cumulative data for 2022–2024 OR conducted waste management training camps in schools for teacher representatives from 51 schools. Participating schools collectively reduced greenhouse gas emissions by 97 tons of carbon dioxide, equivalent to planting more than 10,000 trees (estimated).
Education and Promotion of Waste Management	Yak Lak Yim at PTT Station Project (2025)	The YAK–LAK–YIM Project (Separate, Exchange, Smile) has been implemented since 2016 to promote waste segregation and proper waste management at service stations. In 2025, more than 2,070 stations installed dedicated segregation bins, generating over THB 5.3 million from recyclable waste, which was reinvested into community initiatives. To further ensure that segregated waste is properly processed within a circular system, the Company partnered with PTT Global Chemical Public Company Limited under the YAK–LAK–YIM x YOUturn Project, supplying recyclable materials, including PET and HDPE plastics, to the YOUturn recycling platform. To date, over 179 stations have participated, contributing an average of approximately 200 kilograms per month per station. In addition, to expand clean society initiatives to the household level, the Company collaborates with the Bangkok Metropolitan Administration under the YAK–LAK–YIM x Mai-Ther-Ruam Project. Selected PTT service stations serve as community drop-off points for recyclable materials, linked with BMA’s waste management incentive scheme. The program has been launched at 10 stations in Bangkok, collecting over 1.2 tons of recyclable materials per month for proper system integration.
Natural Resource Restoration	PTT Group 2 Million Rai Reforestation Project	OR signed an MOU for the PTT Group 2 Million Rai Reforestation Project with the Royal Forest Department, the Department of National Parks, Wildlife and Plant Conservation, and the Department of Marine and Coastal Resources, in collaboration with the PTT Group. OR conducted reforestation and forest maintenance activities with the Royal Forest Department in national reserved forest areas in Chiang Rai and Phayao provinces to restore degraded forests affected by encroachment, enhance carbon dioxide sequestration, promote local livelihoods, and raise awareness of forest conservation.
	Forest Carbon Credit Management Project for Sustainable Development in collaboration with the Mae Fah Luang Foundation	OR supported sustainable forest management across 8,100 rai of community forest areas to reduce greenhouse gas emissions and create income-generating opportunities for local communities.
	Volunteer Reforestation and Sustainable Community Development in Remote Areas	OR conducted mangrove reforestation activities at the Mangrove Forest Nature School and provided financial support for essential supplies to bedridden patients in Ban Bo Lang Community, as well as donated equipment and supplies to Ban Chu Chi School, Bang Cha Kreng Subdistrict, Mueang District, Samut Songkhram Province.
Promoting resource reduction through recycling and upcycling processes	Save the World, Save Cars, for the Future of Children Project	OR collected and processed lubricant oil containers from customers at FIT Auto service centers through upcycling to produce student desk-and-chair sets, which were donated to underprivileged schools. In 2025, a total of 100 desk-and-chair sets were delivered to five schools: Nong Pong School (Nakhon Ratchasima), Ban Non Khao Wittaya School (Nakhon Ratchasima), Wat Bang Wua School (Chachoengsao), Phra Mahathai Pattaya School for the Blind (Chonburi), and Sri Nehru School (Chiang Mai). The project utilized 4,900 used lubricant oil containers, reducing plastic waste by 1,200 kilograms and greenhouse gas emissions by 8,000 kilograms of carbon dioxide, equivalent to planting approximately 850 trees.
	“Say Love to Chao Phraya, Say Goodbye to River Trash” Project	OR implemented the “Cherish the Chao Phraya, Say Goodbye to River Waste” project for the second consecutive year to promote proper waste management and prevent marine litter originating from the Chao Phraya River. In 2025, OR collaborated with GC to take responsibility for sections of the Chao Phraya River in Bangkok and Samut Prakan, delivering the following activities: Awareness-raising activities at Wat Bang Na Nok School. Community engagement activities to promote proper waste segregation at Eua Amorn Suk Condominium. River waste collection and sorting activities at the Bangchak Petroleum Terminal pier and the Kung Bang Kachao community area. Collection of used PET plastic bottles at the Bangchak Petroleum Terminal, Phra Khanong Oil Depot, and Phra Khanong Office buildings. Participation in a recycling market at Wat Chak Daeng. As a result of these activities, more than 3,600 kilograms of plastic waste were removed from the river, and over 5,000 kilograms of waste were returned to the recycling process. In addition, OR facilitated study visits for communities surrounding the Phra Khanong Oil Depot and Bangchak Petroleum Terminal to Envicco Co., Ltd. and the Wat Chak Look Ya Waste Management Center, Rayong Province, to enable communities to apply effective waste management practices locally.
Promotion of Clean Energy Use for Transportation	“Green Logistics” Project for Green Coffee Bean Transportation	OR piloted the transportation of green coffee beans using electric vehicles (EV trucks), leveraging OR’s EV Station PluZ charging network along the “Green Coffee Bean Route.” This initiative marks the first of its kind in Thailand. The project aims to position OR as a leader in the adoption of electric vehicles for coffee bean logistics, while serving as a pilot initiative in support of OR’s carbon neutrality policy. The transportation route runs from the green coffee bean warehouse in Mae Wang District, Chiang Mai Province, to the destination warehouse at the Café Amazon (OASYS) lifestyle business center in Wang Noi District, Phra Nakhon Si Ayutthaya Province.
S – Social: Conducting business in parallel with creating shared benefits for communities surrounding business areas and establishments.
Safety and Health Training for Communities	OR Oil Spill Response Training Center (2023–Present)	OR provides fire suppression training courses and oil spill response training courses, covering both theoretical and practical components. The oil spill response training courses are open to external participants. Trainees receive certificates that are recognized in accordance with international standards upon successful completion of the courses.
	OR’s Caring of Communities Projects	OR inspected and installed fire extinguishers within communities to ensure readiness for use. OR provided knowledge on the safe use of Liquefied Petroleum Gas (LPG) and demonstrated basic fire suppression techniques in communities surrounding the Phra Khanong Oil Depot, Bangchak Petroleum Terminal, and Lam Luk Ka Oil Depot.
	LPG Safety: Tips around Tanks Project	OR provided knowledge on the safe use of LPG and conducted basic fire suppression demonstrations. In certain areas, activities also included stove cleaning and replacement of pressure regulator hoses. Participated in activities across 10 communities in 3 provinces, including LampangKon Kaen, and Chonburi. Delivered safety education to 490 people and conducted maintenance of 190 LPG stoves and change of 138 LPGregulator hose.
Promotion and Support of Sports	Financial Support for Sports-Related Events (2024–2027)	Provides financial support for sports competitions to create opportunities and enhance the potential of Thai athletes, including support for three national sports associations of Thailand with a total budget of 60,000,000 Thai Baht over four years (2024–2027).
Promotion and Support of Equal Access to Basic Needs, such as Healthcare and Education	Donations to Support Funding for the Procurement of Automated External Defibrillators (AEDs) for Public Access in Chulalongkorn University and Surrounding Communities (2025)	Provided funding of 100,000 Thai Baht for the procurement and installation of Automated External Defibrillators (AEDs) to serve the public and tourists within Chulalongkorn University and surrounding communities.
	Donation to the Teachers Leading Change Project, Teach For Thailand Foundation (2025)	Provided financial support of 500,000 Thai Baht to cover project-related expenses, including project management costs, teacher remuneration, and other related expenses under the Teacher Changemaker Project in Northern Thailand.
Knowledge Sharing from Business Operations with Government Agencies, Educational Institutions, and Communities	OR Volunteer for Well-being Project (5th Year)	Shared information and knowledge on PTT Lubricants products with communities surrounding OR’s 19 operational depots nationwide, and provided motorcycle engine oil change services nationwide for a total of 4,241vehicles. These activities contribute to building a green ecosystem and reducing PM2.5 pollution. More than 6,533 participants attended the activities and gained knowledge on lubricant products, including pricing structure, quality, and related issues, and also received education on the safe use of Liquefied Petroleum Gas (LPG) in households. In addition, OR delivered more than 4,260 resistance bands under the 4,260 OR Volunteer –Caring Rubber Stretch Band initiative to subdistrict health promoting hospitals and elderly care centers located around OR’s operational areas. The activities also generated additional income opportunities for local communities, amounting to more than 1,885,850Thai Baht.
	OR Seeding the Future ASEAN Camp 2025 Project	This project has been implemented for the ninth consecutive year, with the objective of fostering youth networks, creating social value, and providing knowledge about the businesses of OR Group and the PTT Group. In 2025, the project provided opportunities for more than 50 students from Thailand, the Lao People’s Democratic Republic, the Philippines, and the Republic of the Union of Myanmar to participate in the program. These participants represent the “seeds of goodness” that are expected to grow into a key driving force for the future development of the ASEAN region.
Support for Communities in OR’s Operational Areas	Disaster Relief and Management (Earthquakes/ Floods/Cold Weather)	Flood Relief (2025): The Company provided support including fuel cards worth THB 8.2 million, vehicle inspection and basic maintenance services valued at THB 1.5 million, and Café Amazon products worth THB 1.1 million. Additional assistance included 2,250 relief kits, 35,640 bottles of drinking water, 3,330 kg of PTT LPG, 1,100 Big Bags, 3,080 cans of PTT Lubricants, inspection and maintenance for 991 gas stoves, 230 portable gas stove sets, and THB 100,000 in financial support. Assistance was delivered to affected communities in northern, central, and southern provinces, including Chiang Mai, Nan, Phrae, Phitsanulok, Sukhothai, Nakhon Sawan, Chachoengsao, Sing Buri, and Songkhla. Cold Weather Relief: The Company distributed 200 winter blankets to support communities affected by cold weather in northern Thailand. Earthquake Building Collapse Relief: Support included 8,700 cups of Café Amazon beverages, 4,000 bakery sets, 5,700 liters of fuel, and 1,260 kg of PTT LPG for emergency response and relief operations.
	Youth Dream Project	Provided business-related education, vocational training, and career guidance at the OASYS lifestyle business center, leveraging OR’s organizational expertise and employee capabilities to support community development. The program was delivered to 50 students from Kotan Khlong 27 School, with the objective of equipping students and educational personnel with practical knowledge for future employment, enhancing their understanding of OR’s businesses, and familiarizing them with career contexts within the OASYS lifestyle business center. The initiative also supports the creation of supplementary occupations and income generation for schools and surrounding communities. In 2025, the participating school and community generated income of more than 50,000 Thai Baht.
	Home Kitchen to OASYS Factory Project	OR facilitates food ordering from employees’ families and local community vendors through the LINE Application to supply meals to employees, enabling efficient cafeteria management within factory operations. This initiative helps expand income-generating opportunities for local communities, while also reducing consumption-related waste and greenhouse gas emissions. Currently, the total value of food orders amounts to 30,000Thai Baht per month.
	TOGETHER Project: Rak at Tha Sao (2022–2025)	Supported the development of fish hatchery facilities, knowledge transfer on aquatic species nursing, value-added processing of products using local raw materials, and the development of eco-tourism attractions in the area surrounding the Songkhla Petroleum Terminal, Ban Tha Sao, Sathing Mo Subdistrict, Singhanakhon District, Songkhla Province. These initiatives created value-generating occupations for the community, consolidated and enhanced knowledge on conservation-based fish breeding, and promoted the establishment of a learning center, generating income of 83,330 Thai Baht for community enterprise groups (Year 2025). Disseminated knowledge on conservation-based breeding of economic fish species to more than 422 participants (Year 2025). Over 6,000 fish were bred and released into natural ecosystems to support aquatic resource restoration.
	TOGETHER Project: Nong Yang Herbal (2023–2025)	Developed products in collaboration with community enterprise groups, resulting in three new products, and promoted them for designation as OTOP products of Lampang Province. The initiative generated income for 5 communities amounting to 52,785 Thai Baht
	TOGETHER Project: Rak at Nongkung (2021–2025)	Over the five-year implementation period, from 2021 to the present, the project has reduced waste volumes through strong cooperation with communities surrounding the Khon Kaen Petroleum Terminal. The initiative has engaged more than 750households, led to the establishment of community livelihood groups, and generated income of more than 150,000 Thai Baht from waste segregation activities. In addition, more than 28.93 tons of waste have been effectively managed through segregation and value-added processes, contributing to a reduction of 32.68tons of carbon dioxide equivalent greenhouse gas emissions from community-based waste management.
G – Governance: Creating shared value with society beyond OR’s business areas and establishments.
Sourcing Raw Materials from Local Communities	Sustainable Coffee Project	OR supports farmers and community enterprises in enhancing knowledge and vocational skills to produce quality coffee in accordance with recognized standards, under a sustainable natural resource conservation approach. OR also provides a market channel for the sale of coffee parchment, enabling farmers to generate income and improve their livelihoods through fair purchasing prices in Chiang Rai, Chiang Mai, Nan, and Chumphon provinces. The initiative is implemented in collaboration with the Ministry of Agriculture and Cooperatives, the Department of National Parks, Wildlife and Plant Conservation, the Office of the National Land Policy Board, and other partner organizations. In 2025, the program generated income for farmers across 19 communities, with a total purchase value of more than 24 million Thai Baht. From 2015 to 2025, OR has supported Thai coffee farmers by serving as a market for the purchase of more than 7,500 tons of green coffee beans, representing a total value exceeding 1.5 billion Thai Baht.
Sourcing Raw Materials from Local Communities	Agroforestry Coffee Plantation Development Project in the Lao PDR	Collaborated on the study and development of an agroforestry system for establishing a model coffee plantation for coffee farmers in the Lao People’s Democratic Republic, with the objective of registering the project as a carbon credit initiative.
Promotion of Livelihood Creation for Vulnerable and Underprivileged Groups	Café Amazon for Chance Project (2018–Present)	Employed and provided training for a total of 468positions, comprising:1) Older persons: 419 positions, 2) Persons with hearing impairments: 25 positions, 3) Persons with intellectual disabilities: 3 positions, 4) Disabled veterans and their families: 3 positions, 5) Persons with physical disabilities: 10 positions, 6) Victims of abuse / underprivileged individuals: 7 positions, 7) Persons with disabilities (other categories): 1 position. Expanded the number of Café Amazon for Chance outlets employing underprivileged individuals to a cumulative total of 464 branches since the inception of the project.
Creating Sales Channels for Community Products	Promotion and Marketing of Bio-based Products to Support the Sustainable Use of Biodiversity and Enhance Community Income	Collaborated with the Thailand Biodiversity-Based Economy Development Office (BEDO) to support the development of new bio-based products derived from local biodiversity, enhance production standards to be more environmentally friendly, and facilitate knowledge transfer on the conservation and sustainable utilization of biological resources.
	Thai Det Project (2018–Present)	The number of Thai Det products increased from 1,034 items to 1,347 items, representing an increase of 313 items in 2025. The number of communities participating increased from 376 to 505, with 129 additional communities joining in 2025. The number of Thai Det retail points (including kiosks and product corners both inside and outside PTT Stations, as well as within Café Amazon outlets) increased from 379 locations to 487 locations, representing an increase of 108 locations in 2025. Community income generated through the program increased from 545 million Thai Baht to 571 million Thai Baht, an increase of 26 million Thai Baht in 2025. Expanded Thai Det product corners to 152 Café Amazon branches. Entered into a Memorandum of Understanding (MOU) with the Thailand Biodiversity-Based Economy Development Office (BEDO) to promote bio-based products and enhance community income.
	Pan Suk Area Project (2021–Present)	In 2025, PTT Station service stations provided space for over 36 farmers and community enterprises to sell their products, generating more than THB 10 million in income for local producers. In addition, the Company collaborated with the Department of Internal Trade to purchase surplus agricultural produce and distribute it to customers refueling at more than 360 PTT Station service stations across Bangkok and its surrounding areas, with a total value exceeding THB 3.78 million.
Development and Distribution of Health-Promoting Products and Services	Oat milk mixed menu at Café Amazon	Offered oat milk–based menu options at Café Amazon to cater to health-conscious consumers and provide plant-based alternatives for customers with cow’s milk allergies.
Community Development and Support	Fix it Center	Supported the Community Repair Center Project through local volunteer initiatives to provide assistance and relief to affected communities. Examples include Nan Province, where free motorcycle engine oil change services were provided, and Chiang Rai Province, where volunteer teams were supported to assist communities affected by the Northern Thailand flood crisis.
Community Culture Development and Support	2025 Youth camp project OR to preserve the tradition of beating the Pu Chan, Lampang Province	Supported skills training and knowledge transfer in Ti Kong Pu Ja performances for 130 children and youth from 13 districts in Lampang Province. The initiative aims to preserve a valuable Lanna cultural heritage that is at risk of fading over time.
Community-Based Tourism Promotion	Amazing All Season Project: New Era Tourism, Sustainable Thai Lifestyle	Supported local tourism in Chiang Mai Province to help distribute income to communities and enhance their quality of life.

Support for social investment projects and activities in 2025

OR has categorized social investment activities and collected data on investment budgets for each type of activity, which can be summarized as follows:

- Charitable Donations: 73% or 21.37 million Thai Baht
- Community Investments: 67% or 72.85 million Thai Baht
- Commercial Initiatives: 60% or 8.87 million Thai Baht

The budget or value of social investment around the establishments that were operated in 2025 is as follows:

- Cash Contributions: 58% or 4.73 million Thai Baht
- Total Volunteer Hours: 4,946 hours
- Board of Directors (BOD) Trip activities, which included CSR sessions and additional support related to natural disaster assistance
- In-kind Contributions (donations or support in the form of goods or services): 78.42%, or 119 million Thai Baht
- Project Management Costs: 7 million Thai Baht

Assessing the Social Return on Investment (SROI)

OR has assessed the Social Return on Investment (SROI) from social responsibility activities by comparing the financial value of the costs used in the project implementation to the ability to create social value in financial terms. An SROI value greater than 1 indicates cost-effectiveness and the creation of sustainable social value.
In 2025, OR expanded its SROI analysis to include the Thai Det Project, in addition to the Sustainable Coffee Project and the Café Amazon for Chance Project. The analysis found that OR’s projects generated tangible social outcomes, with SROI values exceeding 1 across all projects, demonstrating alignment with OR’s objectives for inclusive community and social development.