Occupational Health and Safety

Importance

(GRI 3-3a.)

The diversification of OR’s business operations is a crucial aspect where OR increasingly emphasizes occupational health and safety to align with business appropriateness. This is to instill confidence in being a safe and secure workplace for employees, suppliers, on-site workers (contractors), partners, as well as the neighboring communities close to OR operating sites. Recognizing that occupational health and safety is a fundamental right for employees, suppliers, on-site workers (contractors), partners, and communities around OR operating sites, OR adheres to policies, guidelines, and safety and occupational health management practices in line with Thailand’s national practices and international standards. This encompasses processes from production to transportation, all the way to the distribution of goods and services, covering both the Mobility and Lifestyle business unit.

Performance 2024

(GRI 3-3e)

Management Approach

(GRI 2-13., GRI 2-23., 3-3b., GRI 3-3d., GRI e., GRI 403-1., GRI 403-2., GRI 403-7., GRI 403-9., GRI 403-19.)

As part of the OR 2030 Goals, Health & Safety is identified as a key objective to elevate the quality of life and well-being of both the business area and the surrounding community. This is done by striving to take care of the health and safety of employees and prevent potential hazards from the performance of their duties, as well as internal and external stakeholders who may be directly or indirectly affected by business operations.
Business operations rely on employees’ health both physically and mentally in operating successfully and reliably. The Quality, Security, Safety, Occupational Health and Environment (QSHE) Policy and Management System Manual of PTT Oil and Retail Business Public Company Limited are an important core operating framework and is communicated to all OR employees through various communication channels, including disclosure to relevant stakeholders on the company’s website.
According to the performance of occupational health and safety in 2024, there were indicators that did not meet the safety targets in terms of occupational accidents for employees and contractors, and the number of car accidents, mainly due to violations of safety regulations. Consequently, OR has imposed stricter safety measures. This includes carrying out activities that raise safety awareness for employees and contractors in order to ensure the highest safety for employees and contractors in their work with OR.

Quality, Security, Safety, Occupational Health and Environment Policy (QSHE Policy)
In 2024, OR has reviewed its Quality, Security, Safety, Occupational Health and Environment Policy (QSHE Policy) to cover appropriate requirements for all business operations. In addition, OR has continued to use the PTT Oil and Retail Business Public Company Limited Management System Manual as a framework for safety and occupational health operations, which is consistent with Thai and international standards, focusing on legal compliance and management of safety and occupational health issues.
Read more on QSHE Policy 2024

OHS Management System Governance Structure

The Sustainability, Quality, Safety, Health and Environment Department (QSHE Department) is the unit responsible for overseeing health and safety operations. The division establishes policies and guidelines to communicate and ensure operational alignment with these policies and guidelines, receiving support from designated individuals within each business unit, such as professional safety officers in the petroleum terminals.
To ensure the organization achieves its safety and health management goals, OR designates Operational Safety as a Corporate Key Performance Indicator (Corporate KPI). This KPI influences performance appraisals and is a shared responsibility among all employees. QSHE Department quarterly presents OHS operational performance results to the OR QSHE Management Committee (OR QSHE GMC) meeting, chaired by the Chief Executive Officer. This process aims to provide guidelines for continuous improvement in safety operations.

OHS Management System and Programs

OR applies the Occupational Health and Safety Management System standard (ISO 45001) to all warehouse facilities operated directly by the company (Own Operation), including the LPG cylinder refurbishing plant of the Northeast Region located in Khon Kaen Province, and the LPG cylinder refurbishing plant in the Central Region, Phra Nakhon Si Ayutthaya Province. In 2024, the operation was expanded to the LPG cylinder refurbishing plant in the South, Songkhla Province. Internal inspections were conducted and other standards relevant to the business were established specifically for each business operation, such as transportation safety practices and food safety practices for food and beverage businesses. Additionally, safety standards for service stations will also be set to suit the business operations of dealers and franchisees. OR also promote the development of the vendor management system by requiring a review of the management efficiency of each working area by both internal and external agencies to ensure continuous development and improvement.

Furthermore, OR has implemented the Process Safety Management (PSM) system in the Eastern region petroleum terminal, in collaboration with PTT Public Company Limited and the LPG cylinder refurbishing plant in Songkhla province. The Company also provides PSM training to employees in various areas to ensure the safety of operations and business activities.

OR has developed a system related to safety practices, namely the Work Permit System which is an online system used to request permission to work in OR’s areas, ensuring comprehensive compliance with legal requirements and systematic data collection.

Moreover, OR has implemented the e-MoC system, which stands for Management of Change. This system is designed to systematically manage internal changes within the petroleum terminal operational unit. It ensures that the level of risk is within acceptable criteria and can be effectively managed.

Regarding to the Occupational Health and Safety (OHS) management for suppliers and contractors, OR has integrated ESG which include OHS criteria in procurement and contractual requirements to ensure the effectiveness of OHS practices and reduce OHS risk from suppliers and contractors works. Please see details in ‘Supply Chain Management‘ website

Risk and Hazard Assessments

OR conducts occupational health and safety risk assessments for employees, suppliers, and contractors, as well as those who enter OR’s premises by considering both internal and external issues, as well as requirements of stakeholders. This assessment is mandated at least once a year for all facilities. In case of process changes, OR reviews operational procedures and related risks. The Sustainability, Quality, Safety, Health and Environment Department has established procedures for safety risk assessments and safety risk management, as follows:

Procedures of Safety Risk Assessment and Safety Risk Management

1. Activity or work process categorization: Consider tasks from the initial process to the final step of the operation to create a list of activities or steps in the workflow.
2. Hazard Identification and Risk Assessment: Utilize the list of activities or steps obtained from item 1 to identify hazards that may occur using methods appropriate to each activity and workflow step. Additionally, conduct a risk assessment based on the relevant criteria for each business.
3. Safety Risk Management Plan Development: Develop a risk management plan based on the results of the risk assessment, considering the following:

- - Unacceptable Risk Level: Develop a plan to reduce or mitigate the risk by considering the implementation of control measures based on the Hierarchy of Control. Ensure that the risk is brought down to an acceptable level, and continuously monitor and control the effectiveness of the added measures.
  - Acceptable Risk Level: Develop a plan for controlling the risk by maintaining the effectiveness of existing control measures.

4. Communication, Review, and Monitoring of the effectiveness of safety assessment and management

OR prioritizes the results of the risk assessment conducted to determine risk reduction measures to achieve the Zero Accident target, including the determination of emergency response plans. Emergencies that may occur in OR’s premises include fires, construction accidents, and transportation accidents, etc.
In 2024, the types of work with high hazards are identified, including working at heights and driving OR vehicles. The hazards caused by work were prevented by considering the following the Hierarchy of Controls as addressed the following steps:

- - Improve work procedures by considering work that can be changed to work on flat ground.
  - Select tools and equipment for working at heights instead of workers who have to climb up to heights.
  - Establish the company’s standards for working at heights. For example, the standards for Solar Rooftop installation which will be a standard for installing solar panels on rooftops. The standards include the guidelines for working operations and selecting equipment to prevent and inhibit falls from heights, and controlling the use of equipment to prevent and inhibit falls from heights appropriately for the work being performed, including checking equipment for working at heights before starting work.
  - Control contractors’ operations to strictly comply with safety regulations.
  - Increase driving skills for responding to specific incidents in the Defensive Driving course.
  - Create behavior and promote a culture of safe driving within the organization by creating short video clips on safe driving and creating safe driving stickers and emergency numbers to be placed on OR vehicles.
  - Expand the awareness assessment and survey of OR employees’ driving behavior to other lines of work.

Health Risk Assessment and Health Program

OR conducts annual health risk assessments for employees and probationary employees, as well as establishes guidelines for health examinations for employees and probationary employees who work with risk factors, and implements a health program covering initial health examinations for new employees, job changes (internal recruitment and job transfers), termination of employment, and annual occupational health examinations for both employees and regular contractors. The primary agency (supervisor) and the Sustainability, Quality, Safety, Occupational Health and Environment Management Department will jointly analyze the employee health examination results, which are recorded in the e-Health Book format, to be used in risk assessments and to improve work areas, and to implement additional health promotion projects to reduce employee health risks.
OR places importance on managing the health of its employees, especially given the increasing incidence of sudden illnesses. The company has established Medical Emergency Management as a guideline to handle medical emergencies, aiming to minimize the risk of fatalities or injuries among employees, as well as define effective recovery strategies for optimal rehabilitation.

Safety Culture and Health at Work

OR is aware of creating a safety culture among employees and contractors. The company is part of the working group to promote the safety culture of the PTT Group and encourages executives at all levels in all lines of the company to communicate with employees on safety matters. In 2024, OR set a goal for executives at the department level and above and directly under the Chief Executive Officer (CEO) and Deputy Chief Executive Officer to be Role Models in monitoring, inspecting and communicating operations according to the standard manual, inspecting risks and safety to avoid operations that are below the standards of each establishment. In addition, it has designated the managers of the operating areas to conduct a QSHE Tour to inspect employee operations and safety in the area, supervise and ensure compliance with the specified standards, and a QSHE Talk to communicate issues, news or knowledge to create health and safety awareness for employees before the meeting begins, etc.
In addition, all OR employees are informed about the right to Stop Work Authority, which allows them to refuse to work in hazardous areas or dangerous work without proper safety precautions.
In 2024, OR organized a Safety Culture promotion activity to encourage employees to participate in raising safety awareness within the organization through the production of short safety videos under the topic of OR Life Saving Rules and actions or conditions that are below standard to promote safe work without accidents (Zero Accident), which was well-received by employees. The Office department had employees submit clips to the contest from 13 departments, totaling 20 videos, and OR’s Operation department had employees submit clips to the contest from 22 departments, totaling 73 videos.

Procedures to investigate work-related Incidents

Reporting and investigating incidents or events that occur related to work is considered the heart of OR’s incident management system. In order to comply with the QSHE policy and report to the management, the objective is to investigate and analyze the root cause and determine control measures to prevent recurrence. OR has determined that incidents that occur related to work must be reported and recorded systematically, covering accidents and near misses. When an accident occurs, the person involved or witnesses must report to the owner of the area and relevant parties within the specified time frame as follows:

Serious and major accidents must be reported within 24 hours.
Minor and moderate accidents must be reported within 72 hours.

In addition, an accident investigation committee will be appointed to investigate the accident or incident that occurred. To find out the root cause and determine control measures to prevent the recurrence of accidents systematically and effectively.
OR incidence investigations are carried out in a systematic manner, using appropriate investigative tools depending on the context of the incident in search of the root cause. After that, OR will analyze, monitor the results of corrective actions, and make improvements according to the specified preventive control measures periodically. In addition, to make the control and prevention of accidents effective, OR has organized the learning from the accidents (Lesson Learned) and communicated to employees and contractors through various channels to prevent the same type of accident from happening again.

Employee Participation in Occupational, Health and Safety

OR has appointed the Safety, Occupational Health and Working Environment Committee in all establishments with the number of employees required by law. The Committee has regular meeting agendas to discuss safety issues and provide suggestions for improving safety, occupational health and work environment, as well as the results of safety operations in the work area.
In addition, OR has designated the Sustainability Management and Quality, Safety, Occupational Health and Environment Department to have a safety and occupational health team who responsible for providing advices to employees and managing safety and occupational health work, including setting safety and occupational health targets. These include the targets of number of Lost Time Accidents (LTA), Total Recordable Injuries Rate (TRIR), Total Reportable Occupational Illness Rate (TROIR), searching and reporting substandard actions or environments, safety communication, major car accidents, product transport accidents (Transportation Safety), and Process Safety.
Lost Time Accidents (LTA), Major Car Accident, Transportation Safety, and Process Safety are Corporate KPIs, which are indicators for evaluating the performance of executives at the line management level, employees, and those involved in occupational health management throughout the organization.

Promoting Mental Well-being for Employees

OR emphasizes mental health and well-being of employees. Recognizing that good mental health has an impact on physical health that continuously affects work and daily life, OR organizes activities to promote mental health for employees by providing free expert education activities to employees and regularly disseminating knowledge about effective work-life balance management services. In addition, the OR Happy Healthy Mind project is organized on the website to facilitate employees through diverse services, including:

1. Self-assessment Form: employees can assess the stress levels or initial depression symptoms by themselves.
2. Monthly Online Seminars: provide knowledge on mental health from psychologists once a month.
3. Self-Help Center: provide articles, videos, and useful sources of knowledge about mental health for employees to apply by themselves.
4. Emergency Call: employees can contact psychologists directly in case of emergency 24 hours a day.
5. LINE Chat Service: employees can contact psychologists for mental health consultation via text message.

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Health and Safety Training for Employee

OR has established the annual safety knowledge required for operations to achieve the Zero Accident goal and assign employees to develop knowledge, skills, and abilities through various methods such as training courses, self-study, and on-the-job training. In addition, the organization has a Knowledge Management process stored in a central/database system for workers to access. The organization’s key knowledge is stored and communicated according to the management review cycle. In 2024, OR organized a total of 42 safety and occupational health training courses for employees and contractors, consisting of training content related to safety, such as working at heights and scaffolding, contractor control techniques and equipment inspection, accident analysis and investigation, first aid and CPR, basic firefighting, advanced firefighting, using the Logout Tagout system and work permit system, hazard identification and risk assessment, Hazard and Operability Study (HAZOP), Layer of Protection Analysis (LOPA), creating awareness of security at service stations and retail stores, etc.

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Training content related to occupational health, such as industrial hygiene in the workplace, first aid and medication dispensing for employees, health risk assessment, basic knowledge of ergonomics, muscle exercise to reduce fatigue from work, changing working-age behavior to reduce the risk of chronic diseases (NCDs), creating inspiration to change exercise behavior, and basic knowledge of occupational health for safety officers and operators, etc.

OHS Management System Performance Review

OR has developed a manual on occupational health and safety management system and communicated it to all business units, including companies in the group, to ensure that the operations are effective, sufficient, continuous, and in line with OR’s QSHE policy. In addition to the occupational health and safety management system, there is also a Business Continuity Management System (BCMS) which is assessed by external agencies (External Audit) and internal audits by appointing internal auditors to prepare an annual audit plan and collect the audit results in the Management System Audit system, internal QSHE system audit, which will analyze the performance of the management system to improve and develop various processes in all OR’s establishments, including reviewing the performance results that reduce risks to employee health and safety according to the set goals.

Safety System in Transportation

The transportation of petroleum products, which is carried out by suppliers, is an activity that poses risks in terms of safety for workers and communities, as well as risks that may impact the environment in the event of an emergency. Therefore, OR has set strict safety measures for such activities, including the use of the In-Vehicle Monitoring System (IVMS) for transportation vehicles under OR’s contract, which consists of the installation of a vehicle travel data recording system (GPS), a CCTV camera system to record vehicle movement throughout the transportation, with the recorded data stored for review for at least 7 days, as well as a Fatigue Management System, which is also part of the IVMS system. In addition, transportation vehicles are required to be equipped with fire extinguishing equipment and spill control in case of emergency as required by law. This includes notification if driving does not comply with the law or OR’s requirements. In addition, OR annually evaluates the management of suppliers according to the Road Safety Management Guideline of PTT Group to focus on safety awareness to prevent losses from transportation accidents, both to life and property, which is another way of demonstrating social responsibility.
For lubricant product transportation management, OR has defined transportation safety in the contract with the vendor before starting the transportation of lubricant products to define the scope of safety during delivery to prevent losses from transportation accidents to life, property, society and communities. The contract stipulates the installation of a camera to record images in front of the vehicle and a location system during transportation (GPS Tracking) to be used to monitor the transportation status in order to maintain operations in accordance with the system and standards of the regulations. In addition, the department has conducted an assessment of the freight forwarders to ensure that the vendors’ operations are in accordance with the standards set by OR. The assessment of the vendors is divided into 3 main parts:

1. 1. Vendor Performance Evaluation (Monthly)
  2. Safety and Legal Evaluation
  3. Management Audit according to PTT Group’s guidelines

OR summarizes the performance evaluation results on a monthly, quarterly and annual basis. If the transport contractor’s evaluation results do not meet the criteria set by OR, action will be taken in accordance with the conditions specified in the contract and OR’s measures.
For safety measures in shipping, petroleum product transport ships that come to transport products with OR must pass the PTT Group’s ship evaluation process as follows:

1. 1. Ship inspection by ship inspectors certified by Oil Companies International Marine Forum (OCIMF)
  2. Ship evaluation by PTT Group Marine Expertise, which uses the results of the ship inspection to evaluate the Marine Environmental and Safety Criteria. All steps of the ship evaluation system will be recorded in the Web Marine Quality Assurance Program system.

For the evaluation of the management of petroleum product ship transporters, OR has used OCIMF’s Tanker Management and Self-Assessment (TMSA) tool as part of the evaluation of the performance of suppliers. The objective is to ensure safety in shipping petroleum products and to raise the standards of OR’s petroleum product ship transporters to be comparable to international standards.

Performance

As a result of continuous operations on safety and occupational health, OR in 2024 had a lower accident rate than in 2023.
The commitment to becoming a zero-accident organization is the driving force behind OR’s initiatives and activities to strengthen the organization’s occupational health and safety. This led to the organization of “OR Safety Day 2024” under the concept of “Hero to Zero Accident, Safety Can Be Built by Ourselves”, which covered OR’s business operations in all types of establishments. There were approximately 400 participants, including OR employees, contractors, communities, government agencies, and representatives of educational institutions, were present around the OR Academy’s operations, Wang Noi District, Phra Nakhon Si Ayutthaya Province, and were broadcasted online to OR’s various operations nationwide.

OR places importance on safe operations and is committed to taking care of the safety of employees, contractors, customers, suppliers, and communities surrounding OR establishments, recognizing that safety is part of the basic rights that everyone should receive, as well as helping to build confidence in society and communities surrounding OR establishments by creating understanding about OR’s business operations that take safety into account while care for society and communities.
In addition, OR has organized Safety Day projects for each operating area to communicate safety policies and directions to employees in the operating area, create awareness, and promote safety. This is so that everyone can participate in driving the organization’s safety and recognize the importance of campaigning to reduce accidents.

The projects that OR has implemented to promote employee health are as follows:

Project	Detail
Happy Workplace Project	The project aims to promote improvements in the working environment in accordance with ergonomic principles. The project aims to provide knowledge to raise awareness among employees to monitor diseases that are currently prevalent or receive health warnings from the government.
OR Exercise Together for Better Health Project	The project aims to promote awareness among employees about taking preventive measures for their health.
Do you know how strong we are? Project	The project aims to assess the body's capabilities and receive consultations from experts on monitoring, preventing, and promoting better health.
Fit ChitChat - Runs with the CEO Project	The project includes walking and running activities around the Vachirabenjatas Park (Rot Fai Park) to promote the good health of employees. It provides an opportunity to have a friendly conversation with the executives and receive souvenirs from participating in the event. The project aims to create a starting point for employees to pay more attention to maintaining their health.
OR Happy Healthy Mind	Online Seminar activity on the topic of Unity in “Diversity: Embracing Unique Perspectives and Differences” Despite our differences, we understand each other. OR Happy Healthy Mind organizes an online seminar on the topic of “Go Beyond Boundaries, Stepping Into Your Growth Zone” setting goals for yourself to grow throughout the year.