Business Overview

Business Overview

About OR ^{(GRI2-1, GRI2-6)}

PTT Oil and Retail Business Public Company Limited (OR) is the flagship company in the oil and retail business of PTT Group. Furthermore, OR was listed on the Stock Exchange of Thailand on February 11, 2021.

OR operates the business under the vision of "Empowering All Toward Inclusive Growth" with four missions: Strengthening the energy solutions for Seamless Mobility, Striving to be a one-stop solution for all Lifestyles, Scaling portfolio for the Global Market and Solving societal problems for OR Innovation. OR aims to create a Triple Bottom Line growth that prioritizes Planet, People, and Performance. The overview of OR’s business is summarized as follows:

• Mobility Business OR commits to creating Seamless Mobility in line with future energy consumption trends by expanding the scope of business from the oil ecosystem to the energy solution ecosystem.

• Lifestyle Business OR strives to be a one-stop solution for all Lifestyles by expanding the scope of business from Food and Beverage ecosystems to create a comprehensive business ecosystem. This is a One-Stop Solution Ecosystem to meet consumer behavioral trends and needs.

• Global Business OR determines to Scaling portfolio for the Global Market to create success and recognition. OR operates in oil and retail businesses and other goods and services businesses overseas.

• Support Business OR aims to leverage capacities to support business operations throughout the value chain. This consists of OR Academy, Lifestyle Business Center (OASYS), and Lubricant Distribution Centre.

• New Business OR sets up ORZON Venture to invest in promising start-up companies in Thailand and neighborhood countries. to uplift the start-up ecosystems and empower them with OR ecosystem and grow up inclusively.

OR Business Overview

OR is the market leader in the oil business, ranking No. 1 for the total oil market share in the country based on sales volume of 42.2% (calculation includes all products except FO-EGAT)s of December 31, 2023, according to the Department of Energy Business. In addition, OR is also a leader in the commercial market for aviation fuel and fuel for ships and industrial sectors, lubricants, and liquefied petroleum in Thailand. Besides, OR is the market leader in integrated retailing of goods and services in gas stations, including coffee businesses, food and beverage outlets, convenience stores, and restaurants. OR manages retail spaces and other services within the PTT stations.

With popular OR brands such as the well-received PTT Stations and Café Amazon, which is a leading coffee brand in Thailand. This shows that OR has created a business that can effectively meet the needs of customers. In 2023, OR has a total sale of 769,223.7 million baht of products and services.

OR's activities cover the procurement, storage and delivery of petroleum, and has a network of petroleum product storage and distribution facilities in all regions of Thailand. In addition, OR has a business that distributes products and services, which are direct contact points for customers and consumers through retail businesses and other services, as well as having distributors of products and services in all areas. As a result, the company has operations throughout Thailand and has operations in major overseas countries, including Cambodia, the Philippines and other countries. OR focuses on expanding global business to establish a brand as well as consistent and sustainable business growth.

OR'S PRODUCTS AND SERVICES ^(GRI2-6)

ผลิตภัณฑ์และบริการ	ลักษณะการดำเนินงาน
PTT Station*	OR distributes fuel in PTT Stations under the concept of Living Community that is more than just a gas station, but a refueling point of happiness of people through a variety of products and services. As of December 31, 2023, PTT Stations are located with the number of 2,256 throughout Thailand, with OR having two types of gas stations divided by investment: DODO (Dealer Own Dealer Operate) and COCO (Company Own Company Operate) service stations. Our policy limits that COCO does not exceed 20% of OR's total gas stations in Thailand and has 396 PTT stations abroad. * The contents of the 2023 Sustainability Report include the reporting scope of only OR-owned and operated gas stations (COCO).
EV Station PluZ	EV Station PluZ charging station network was expanded within and outside PTT Stations covering 77 provinces. As of December 31, 2023, there are 859 EV Station PluZ locations, accounting for 1,618 DC Connector devices. 705 locations are now operational along major routes in key communities, at tourist destinations, or at high-potential locations throughout Thailand.
Fuel and petroleum reserves and distribution to commercial market customers under the OR brand*	OR carries out management and supervision of reserves, receiving, distributing, and packing of Liquefied Petroleum Gas (LPG). As of December 31, 2023, OR has a total of 71petroleum terminal, comprising 54 product terminals in Thailand and 17 product terminals in the Cambodia, Philippines, and Laos. OR uses these facilities to store gasoline, diesel, fuel oil, aviation fuel, LPG, and lubricants. Terminals are in strategic locations to support the transportation of products to consumers and to other storage facilities in the region. *The contents of the 2023 Sustainability Report include the scope of reporting only for warehouses owned and operated by OR.
LPG*	OR produces and distributes cooking gas for the household sector under the brand PTT Cooking Gas, which has been accepted by consumers since 1988, occupying the No. 1 market share with an outstanding product image of safety. As of December 31, 2023, OR has 196 gas filling plants that meet safety standards and 1,667 PTT Cooking Gas stores in the network nationwide. * Content within the Annual Sustainability Report 2023 includes the reporting scope only for LPG filling plants owned and operated by OR.
Lubricants .	OR has been producing and selling lubricants under the PTT Lubricants brand since 1978. The company continuously develops the most effective lubricant formulations and operates environmentally friendly. PTT Lubricants serve retail consumers and commercial customers. As of December 31, 2023, OR exported products to over 40 countries. * The contents of the 2023 Sustainability Report include the scope of reporting through distribution channels owned and operated by OR only. This does not include distribution through distributors.
Automotive Service*	OR provides automotive care services under the FIT Auto Service Center by providing a wide range of automotive services, including oil change services, gear oil change services, car inspection services, and tire changing services, etc. As of December 31, 2023, OR has total of 101Fit Auto branches, comprising 97 branches inThailand and 4 branches in Laos * The contents of the 2023 Sustainability Report include the reporting scope of only OR-owned and operated Fit Auto
Beverage Service*	1. Café Amazon has been serving coffee and tea beverages since 2002, starting as a coffee shop in PTT Stations. As of December 31,2023, there are 4,552branches in Thailand, including 3,353Café Amazon sold by franchisees in PTT Station. There are 393 branches nationwide. 2. Pearly Tea serves bubble tea drinks. There are currently 97 branches nationwide. 3. Pacamara Coffee Roaster provides specialty coffee with beans from a variety of sources and can choose different brewing methods according to the needs of consumers. Currently, there are 24 branches nationwide. * The contents of the 2023 Sustainability Report include the scope of reporting only branches of Café Amazon owned and operated by OR and excludes the Pearly Tea and Pacamara Coffee Roster businesses.
Convenience stores*	Jiffy is a convenience store owned by OR. In addition, OR operates a branded convenience store business "7-Eleven" under the terms of the exclusive cooperation agreement with CP All, which sells a variety of food, beverages, and basic goods. As of December 31, 2023, there are 2,317[...] convenience stores, comprising 2,227 branches in Thailand and 90 branches nationwide, which sell a variety of food, beverages and basic goods under the Jiffy brand owned by OR and the 7-Eleven brand. The contents of the 2023 Sustainability Report do not include convenience store service business. 7-Eleven stores in Thailand and Jiffy in Thailand including nationwide
Food*	Other food and beverage businesses under the OR brand, licensed to operate in Thailand include Texas Chicken, which serves fried chicken. OR has been operating this restaurant since 2017. As of December 31, 2023, there are 100 branches. *The contents of the 2023 Sustainability Report exclude food service businesses.
Application “xplORe”	“xplORe” application facilitates consumers' comfortable living outside their home under the concept "Touch for More Life: Find the Right Thing Than Ever." It aims to create limitless experiences to meet all lifestyles on a digital platform that offers a variety of services. This links OR's products and services including food, beverages, activities, and entertainment.
Business Support	1. OR Academy is established as a knowledge center to design core courses and functional courses to link with the goals and directions of OR's business operations for employees and business partner. 2. Lifestyle Business Center (OASYS) is the center of a professionally operated system including Amazon Inspiring Campus (AICA), Coffee Roasting Plant, Dry Mix Plant and Amazon Distribution Center 3. Lubricant Product Distribution Center for storing and distributing lubricant products.
Building partnerships and developing new businesses	ORZON Ventures is a fund established in collaboration with 500 startups as Venture Capital with the objective of seeking investment opportunities in potential early-stage mobility and lifestyle startups in Thailand and ASEAN countries. It also leverages ecosystems to create and promote startups through support from OR to create sustainable growth together.

ผลิตภัณฑ์และบริการ

ลักษณะการดำเนินงาน

PTT Station*

OR distributes fuel in PTT Stations under the concept of Living Community that is more than just a gas station, but a refueling point of happiness of people through a variety of products and services. As of December 31, 2023, PTT Stations are located with the number of 2,256 throughout Thailand, with OR having two types of gas stations divided by investment: DODO (Dealer Own Dealer Operate) and COCO (Company Own Company Operate) service stations. Our policy limits that COCO does not exceed 20% of OR's total gas stations in Thailand and has 396 PTT stations abroad.

* The contents of the 2023 Sustainability Report include the reporting scope of only OR-owned and operated gas stations (COCO).

EV Station PluZ

EV Station PluZ charging station network was expanded within and outside PTT Stations covering 77 provinces. As of December 31, 2023, there are 859 EV Station PluZ locations, accounting for 1,618 DC Connector devices. 705 locations are now operational along major routes in key communities, at tourist destinations, or at high-potential locations throughout Thailand.

Fuel and petroleum reserves and distribution to commercial market customers under the OR brand*

OR carries out management and supervision of reserves, receiving, distributing, and packing of Liquefied Petroleum Gas (LPG). As of December 31, 2023, OR has a total of 71petroleum terminal, comprising 54 product terminals in Thailand and 17 product terminals in the Cambodia, Philippines, and Laos. OR uses these facilities to store gasoline, diesel, fuel oil, aviation fuel, LPG, and lubricants. Terminals are in strategic locations to support the transportation of products to consumers and to other storage facilities in the region.

*The contents of the 2023 Sustainability Report include the scope of reporting only for warehouses owned and operated by OR.

LPG*

OR produces and distributes cooking gas for the household sector under the brand PTT Cooking Gas, which has been accepted by consumers since 1988, occupying the No. 1 market share with an outstanding product image of safety. As of December 31, 2023, OR has 196 gas filling plants that meet safety standards and 1,667 PTT Cooking Gas stores in the network nationwide.

* Content within the Annual Sustainability Report 2023 includes the reporting scope only for LPG filling plants owned and operated by OR.

Lubricants

OR has been producing and selling lubricants under the PTT Lubricants brand since 1978. The company continuously develops the most effective lubricant formulations and operates environmentally friendly. PTT Lubricants serve retail consumers and commercial customers. As of December 31, 2023, OR exported products to over 40 countries.

* The contents of the 2023 Sustainability Report include the scope of reporting through distribution channels owned and operated by OR only. This does not include distribution through distributors.

Automotive Service*

OR provides automotive care services under the FIT Auto Service Center by providing a wide range of automotive services, including oil change services, gear oil change services, car inspection services, and tire changing services, etc. As of December 31, 2023, OR has total of 101Fit Auto branches, comprising 97 branches inThailand and 4 branches in Laos

* The contents of the 2023 Sustainability Report include the reporting scope of only OR-owned and operated Fit Auto

Beverage Service*

1. Café Amazon has been serving coffee and tea beverages since 2002, starting as a coffee shop in PTT Stations. As of December 31,2023, there are 4,552branches in Thailand, including 3,353Café Amazon sold by franchisees in PTT Station. There are 393 branches nationwide.

2. Pearly Tea serves bubble tea drinks. There are currently 97 branches nationwide.

3. Pacamara Coffee Roaster provides specialty coffee with beans from a variety of sources and can choose different brewing methods according to the needs of consumers. Currently, there are 24 branches nationwide.

* The contents of the 2023 Sustainability Report include the scope of reporting only branches of Café Amazon owned and operated by OR and excludes the Pearly Tea and Pacamara Coffee Roster businesses.

Convenience stores*

Jiffy is a convenience store owned by OR. In addition, OR operates a branded convenience store business "7-Eleven" under the terms of the exclusive cooperation agreement with CP All, which sells a variety of food, beverages, and basic goods. As of December 31, 2023, there are 2,317[...] convenience stores, comprising 2,227 branches in Thailand and 90 branches nationwide, which sell a variety of food, beverages and basic goods under the Jiffy brand owned by OR and the 7-Eleven brand.

*The contents of the 2023 Sustainability Report do not include convenience store service business.

*7-Eleven stores in Thailand and Jiffy in Thailand including nationwide

Food*

Other food and beverage businesses under the OR brand, licensed to operate in Thailand include Texas Chicken, which serves fried chicken. OR has been operating this restaurant since 2017. As of December 31, 2023, there are 100 branches.

*The contents of the 2023 Sustainability Report exclude food service businesses.

Application “xplORe”

“xplORe” application facilitates consumers' comfortable living outside their home under the concept "Touch for More Life: Find the Right Thing Than Ever." It aims to create limitless experiences to meet all lifestyles on a digital platform that offers a variety of services. This links OR's products and services including food, beverages, activities, and entertainment.

Business Support

1. OR Academy is established as a knowledge center to design core courses and functional courses to link with the goals and directions of OR's business operations for employees and business partner.

2. Lifestyle Business Center (OASYS) is the center of a professionally operated system including Amazon Inspiring Campus (AICA), Coffee Roasting Plant, Dry Mix Plant and Amazon Distribution Center

3. Lubricant Product Distribution Center for storing and distributing lubricant products.

Building partnerships and developing new businesses

ORZON Ventures is a fund established in collaboration with 500 startups as Venture Capital with the objective of seeking investment opportunities in potential early-stage mobility and lifestyle startups in Thailand and ASEAN countries. It also leverages ecosystems to create and promote startups through support from OR to create sustainable growth together.

More information on the OR value chain and its relationship with stakeholders can be found in the “Value Chain and Stakeholders”